This course explores the Microsoft CRM application from a user's perspective. Modules in this hands-on classroom experience include functionality available in both Standard and Professional editions of Microsoft CRM. Application functionality covered in the course includes Core CRM Navigation, User Interface, Sales for Outlook Client, Sales, and Customer Service. This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back Office Integration or Data Migration
Is the premier certification for professionals who analyze the business requirements for a systems architecture, designs solutions, deploys, installs, and configures architecture components, and troubleshoots system problems.
Is the premier certification for professionals who design and develop custom business solutions with Microsoft development tools, technologies, and platforms. The track includes certification exams that test users ability to build Web-based, distributed, and commerce applications by using Microsofts products, such as Microsoft SQL Server, Microsoft Visual Studio, and Microsoft Component Services
Is the premier certification for professionals who implement and administer Microsoft SQL Server databases. The certification is appropriate for individuals who derive physical database designs, develop logical data models, create physical databases, create data services by using Transact-SQL, manage and maintain databases, configure and manage security, monitor and optimize databases and install and configure Microsoft SQL Server.